At JTC Online Retail Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return or exchange an item, we’ve made the process as simple and straightforward as possible.
Easy Returns and Exchanges
Eligibility
- Time Frame: Return or exchange items within 30 days of delivery.
- Condition: Items must be unused, in their original packaging, with tags attached.
- Exclusions: Personalized items, final sale products, and perishable goods cannot be returned unless defective or damaged.
Process
- Contact Us: Reach out to our Customer Support via email or phone at 07874067943 to initiate your return or exchange.
- Pack Your Items: Securely pack your items in their original packaging.
- Ship Back to Us: Use the return label provided by our support team and ship the package from your nearest location.
Refunds
- Method: Refunds are issued to the original payment method.
- Time Frame: Processed within 5-10 business days after we receive your return.
- Gift Cards: Refunds for purchases made with gift cards will be issued as store credit.
Exchanges
- Availability: Exchanges are processed based on product availability.
- Procedure: Contact us to exchange an item; if your desired item is unavailable, we will offer a refund or store credit.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery. We will arrange for a replacement or refund promptly.
International Returns
For international orders, customers are responsible for return shipping costs. Contact Customer Support for assistance.
Need Help?
For any questions or assistance with your return or exchange, please reach out to our Customer Support team:
- Email: admin@jtcstore.com
- Phone: 07874067943
Thank you for choosing JTC Online Retail Store. We look forward to serving you again.
This policy ensures a smooth and efficient return and exchange process, keeping customer convenience in focus.